Page 34 - Mann ki Baat English Feb 2026

Banking, conventionally implied
standing in a queue, filling out forms, and
waiting for your turn at a branch. Today,
much of that has changed. Money can be
transferred in seconds. Bills can be paid
from home. A parent can send funds to a
child studying in another city in a matter of
moments. A small shopkeeper can receive
payment through a QR code. A senior citizen
can check an account balance without
stepping out.
This digital revolution has made
financial services faster, more accessible
and more inclusive. In many ways, it has put
a bank branch into the customer’s hand. But
Sanjay Malhotra convenience also carries a caution which
may adversely affect the confidence in
Governor
Reserve Bank of India adoption of digital means.
The same tools that make life easier
can be misused by fraudsters. They study
CONVENIENCE, our habits, exploit our trust and prey on our
fear, anxiety, greed, negligence, or lack of
awareness. As the digital banking ecosystem
CONFIDENCE continues to evolve, staying informed and

vigilant is essential to safeguard its benefits
against the ever-growing threat of digital
AND CAUTION fraud.

Digital frauds
Frauds perpetrated through internet or
Staying Safe in the digital media are broadly classified as digital
frauds. However, it is rarely a technology
Digital Age
issue. On most occasions, it is a human
issue. It succeeds not because technology
fails, but because people are deceived.
There are various types of digital frauds
prevalent today. They often begin with a
message, a phone call, a web-link, a fake

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